Data Protection
Privacy Policy
How DisenHub collects, uses, and protects your personal data. Last updated: April 23, 2026.
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Privacy Policy Overview
DisenHub is committed to protecting your privacy and being transparent about how we collect, process, and safeguard your personal information. This policy explains our practices in plain language.
Who We Are
DisenHub is a digital financial advice platform serving small business owners and entrepreneurs across Singapore and the region. We provide educational resources, planning tools, and case studies to help you manage your cash flow, budgeting, and growth strategies.
Effective Date
This policy is current as of April 23, 2026. We may update it to reflect changes in our practices, technology, regulations, or other factors. Updates will be posted to this page with a revised date. Continued use of DisenHub after an update means you accept the new policy.
What We Gather
What Personal Data Do We Collect?
Information You Provide Directly
When you use DisenHub, you may voluntarily provide personal data such as:
- •Contact Information: name, email address, phone number, business name, and industry
- •Business Details: company size, revenue range, location, and business structure (sole proprietor, partnership, etc.)
- •Financial Information: data you enter into our tools and calculators (budgets, cash flow scenarios, tax estimates)
- •Communication Data: messages you send us through forms, email, or support channels
- •Account Information: login credentials, preferences, and saved documents if you create an account
Information We Collect Automatically
When you visit or use our website, we automatically collect certain technical and usage data:
- •Device & Browser Data: device type, operating system, browser type, IP address, and unique device identifiers
- •Usage Data: pages visited, time spent on pages, links clicked, and interactions with tools
- •Referral Information: how you arrived at DisenHub (search engine, direct link, social media, etc.)
- •Geolocation Data: approximate location derived from IP address (city/region level, not precise)
- •Cookie & Tracking Data: persistent identifiers and analytics collected via cookies and pixels
Information From Third Parties
We may receive data about you from partners, integrations, or publicly available sources. For example, if you link your bank account via a third-party service to use one of our planning tools, we receive only the specific data you authorize (never your full account or credentials). If a referral partner recommends DisenHub to you, they may share your contact information (with your prior consent) so we can follow up.
Purpose & Use
How We Use Your Personal Data
We use your information only for purposes that are necessary to deliver our services, improve your experience, comply with law, and protect our platform. Below are the specific uses:
Service Delivery
To provide and improve the DisenHub platform, including educational content, tools, calculators, case studies, and resources. To process your requests, answer questions, and manage your account.
Communication
To send you emails or notifications about updates, new features, relevant content, or changes to our services. To respond to your inquiries or support requests.
Analytics & Improvement
To analyze usage patterns, measure engagement, identify bugs, and optimize site performance. This helps us understand what content and tools are most valuable to you.
Marketing & Outreach
To share relevant financial planning tips, tool updates, or case studies that may interest you (only if you opt in). To conduct surveys or feedback requests to improve DisenHub.
Compliance & Safety
To comply with legal obligations, enforce our terms of service, prevent fraud, and protect the security of our platform and your data.
Transparency
Data Sharing & Third Parties
Who We Don't Share With
We do not sell, rent, or lease your personal data to third parties for marketing purposes. We do not share your financial data (budgets, cash flow scenarios, tax estimates) with advertisers, data brokers, or unrelated businesses.
When We Do Share (Necessary Purposes)
We share your data only in these limited circumstances:
- •Service Providers: We use vendors for hosting, email delivery, analytics, and payment processing. These providers are bound by confidentiality agreements and access data only to perform their specific functions.
- •Legal Requirements: We may disclose data if required by law, court order, or regulatory authority (e.g., tax authorities, law enforcement). We will notify you of such requests unless legally prohibited.
- •Business Transfers: If DisenHub is acquired, merged, or undergoes a change of ownership, your data may be transferred as part of that transaction. We will notify you of any such change.
- •Your Consent: We may share data if you explicitly authorize it (e.g., choosing to connect your bank account to use a specific tool).
International Transfers
DisenHub is based in Singapore. Your data is primarily stored and processed in Singapore and the region. If we transfer data internationally (for example, to a cloud service provider with servers in multiple countries), we implement standard contractual clauses and other safeguards to ensure your data receives adequate protection.
Protection
How We Protect Your Data
DisenHub takes the security of your personal data seriously. We use industry-standard technical, administrative, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, and destruction.
Encryption in Transit & at Rest
All data transmitted between your device and our servers is encrypted using TLS/SSL protocols. Data stored in our systems is encrypted at rest.
Access Controls
We restrict access to personal data to employees and contractors who need it to fulfill their job responsibilities. All staff are trained on data protection and privacy principles.
Monitoring & Audits
We maintain security logs, conduct regular vulnerability assessments, and perform penetration testing to identify and remediate risks.
Incident Response
If a data breach occurs, we have procedures in place to investigate, contain, and notify affected users and authorities as required by law.
Important Note: While we employ strong security measures, no system is 100% secure. We cannot guarantee absolute security of your data. If you have concerns about the security of your account, contact us immediately.
Empowerment
Your Data Rights & Choices
Access & Portability
You have the right to request a copy of the personal data we hold about you in a structured, commonly used format. Contact us and we will provide this within 30 days (or as required by applicable law).
Correction & Update
If your personal data is incomplete or inaccurate, you can request that we correct or update it. Log into your account (if applicable) or contact us to make changes.
Deletion (Right to Be Forgotten)
In certain circumstances, you can request that we delete your personal data. For example, if you no longer use DisenHub or we no longer need your data for the purposes we collected it. Note that we may retain some data for legal compliance or legitimate business purposes.
Restrict Processing
You can ask us to limit how we use your data while we verify its accuracy, investigate a complaint, or wait for you to decide on other rights you wish to exercise.
Withdraw Consent
If you consented to us collecting or using your data (for example, to receive marketing emails), you can withdraw that consent at any time. This does not affect the lawfulness of processing based on consent before withdrawal.
Opt Out of Marketing
Every marketing email we send includes a clear unsubscribe link. Click it anytime to stop receiving promotional messages. You will continue to receive transactional emails (password resets, account notifications, service updates).
How to Exercise Your Rights
To exercise any of these rights, send a request to our Privacy team at [email protected] with the subject line "Data Subject Request." Include your name, email, and a description of what you're requesting.
We will verify your identity before processing your request and respond within 30 days (or the timeframe required by applicable law). If your request is complex or voluminous, we may extend the deadline by up to 60 days with notice.
Technical Details
Cookies & Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device that help websites remember you and customize your experience. They can be session-based (deleted when you close your browser) or persistent (stored long-term).
Our Use of Cookies
DisenHub uses cookies to remember your login, preferences, and usage behavior. This helps us improve your experience and measure how users interact with our content and tools.
Essential Cookies
These cookies are necessary for the website to function (authentication, security, form submission). We set these automatically; they cannot be disabled.
Analytical Cookies
We use Google Analytics and similar tools to track page views, bounce rates, and user journeys. This helps us understand which content is most valuable. These cookies collect anonymous, aggregated data.
Preference Cookies
These remember your settings and choices (language, theme, saved filters) so you don't have to re-enter them on each visit.
Marketing Cookies
Third-party services may set cookies to track your interest in our content and show relevant ads on other websites. You can opt out by managing your cookie preferences.
Managing Cookies
Most web browsers allow you to control cookies through settings. You can:
- •Block all cookies or specific types
- •Delete cookies when you close your browser
- •Use privacy browsing mode (Incognito, Private)
- •Use browser extensions that block trackers
Note: Disabling essential cookies may make parts of DisenHub unavailable or difficult to use. Analytical and marketing cookies can be disabled without affecting core functionality.
Get In Touch
Questions About This Policy?
If you have questions, concerns, or requests regarding this privacy policy or our data practices, please reach out. We're here to help clarify how we protect your information.
You also have the right to lodge a complaint with your local data protection authority if you believe we've violated your privacy rights.
Contact usPhone
+65 6220 9024Address
1 Raffles Place
Singapore 048616
Singapore
Hours
Monday–Friday: 9:00–18:00 SGT
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